Mandi Simons Counselling & Psychotherapy Practice

Therapy in Hampstead, North West London and Online

Safeguarding Policy

Review Date: May 2027

1. Safeguarding Statement

Mandi Simons Counselling & Psychotherapy is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We recognise that safeguarding concerns can arise in any setting, including private therapeutic practice. All therapists working within the practice are expected to remain vigilant, work within professional and ethical frameworks, and place client safety and wellbeing at the centre of decision-making.

This policy is informed by:

  • Children Act 1989 and Children Act 2004
  • Care Act 2014
  • Working Together to Safeguard Children
  • Keeping Children Safe in Education (KCSIE)
  • NSPCC safeguarding guidance
  • BACP Ethical Framework for the Counselling Professions
  • NCPS Code of Ethical Practice
  • Local safeguarding procedures

2. Scope

This policy applies to:

  • All therapists and associates
  • Students or trainees on placement
  • Volunteers
  • Administrative staff

It covers:

  • Children and young people
  • Vulnerable adults
  • In-person therapy
  • Online therapy

3. Designated Safeguarding Lead (DSL)

Designated Safeguarding Lead:
Mandi Simons

Deputy DSL (if applicable):
To be appointed

The DSL is responsible for:

  • Safeguarding advice and consultation
  • Decision-making regarding referrals
  • Liaison with external agencies
  • Safeguarding records
  • Ensuring policy compliance
  • Supporting therapists and associates with safeguarding concerns

4. Types of Harm

Therapists are trained to recognise:

  • Physical abuse
  • Emotional abuse
  • Sexual abuse
  • Neglect
  • Domestic abuse
  • Child Sexual Exploitation (CSE)
  • Child Criminal Exploitation (CCE)
  • Child-on-child abuse
  • Online abuse and exploitation
  • Radicalisation and extremism
  • Serious violence or gang involvement
  • Financial abuse
  • Coercive control
  • Self-harm and suicide risk
  • Abuse of vulnerable adults
  • Self-neglect

The practice recognises its responsibility to remain alert to concerns regarding radicalisation and extremism and will follow local safeguarding procedures where concerns arise.

The practice also recognises that safeguarding concerns may arise in relation to contextual safeguarding, including risks within peer groups, online environments, educational settings and the wider community.

5. Confidentiality

Confidentiality is respected within therapy. However, safeguarding concerns may override confidentiality.

Children, parents and adult clients are informed that information may need to be shared if:

  • Someone is at risk of serious harm
  • There are concerns regarding abuse or neglect
  • There is a safeguarding obligation
  • Disclosure is required by law or court order

Where possible, information sharing will be discussed openly and sensitively with the client.

6. Gillick Competence and Consent

We recognise that some children and young people under the age of 16 may be considered Gillick competent.

Therapists will assess whether a young person has sufficient maturity and understanding to:

  • Consent to therapy
  • Understand confidentiality and its limits
  • Participate meaningfully in therapeutic decisions

Parents or carers will usually be involved where appropriate and safe. However, the welfare and rights of the young person remain central.

7. Responding to Safeguarding Concerns

If a safeguarding concern arises, therapists must:

  • Listen calmly and without judgement
  • Not promise confidentiality
  • Make factual written notes promptly
  • Report concerns immediately to the DSL where appropriate

The DSL may:

  • Monitor concerns
  • Discuss concerns with parents or carers
  • Seek safeguarding consultation
  • Refer to MASH or Adult Safeguarding Services
  • Contact emergency services where necessary

Associates are expected to consult with the Designated Safeguarding Lead regarding safeguarding concerns at the earliest opportunity, whilst recognising that responsibility for immediate safeguarding action remains with the therapist identifying the concern.

If a child or vulnerable adult is believed to be at immediate risk, 999 should be contacted without delay.

8. Vulnerable Adults

The practice recognises that vulnerable adults may be at increased risk of abuse, neglect, exploitation, coercion or self-neglect.

Safeguarding concerns relating to vulnerable adults will be managed in line with local Adult Safeguarding procedures.

Therapists remain alert to:

  • Financial exploitation
  • Domestic abuse
  • Emotional coercion
  • Cognitive vulnerability
  • Isolation and neglect
  • Risks relating to mental health difficulties
  • Self-neglect

9. Online Therapy

The practice provides online sessions using secure and appropriate platforms.

Therapists working online must:

  • Take reasonable steps to ensure privacy and confidentiality
  • Confirm the client’s location at the start of sessions where appropriate
  • Maintain appropriate professional boundaries online
  • Ensure emergency contact details are held for children and vulnerable adults
  • Respond appropriately to safeguarding concerns arising during online work

Online sessions must never be recorded without the explicit consent of all parties involved.

10. Professional Boundaries and Conduct

Therapists are expected to:

  • Maintain clear professional boundaries
  • Communicate appropriately with clients
  • Avoid dual relationships where possible
  • Avoid contact through personal social media accounts
  • Work within professional ethical frameworks

The practice has a zero-tolerance approach to:

  • Abuse
  • Harassment
  • Bullying
  • Discrimination
  • Sexual misconduct
  • Intimidating or threatening behaviour

11. Allegations Against Staff or Therapists

Any allegation regarding inappropriate behaviour, misconduct or safeguarding concerns involving a therapist, trainee, volunteer or staff member must be reported immediately to the DSL.

Concerns will be:

  • Taken seriously
  • Recorded appropriately
  • Managed fairly and confidentially
  • Referred to the Local Authority Designated Officer (LADO), professional membership body, insurer, safeguarding authority, police or other relevant agency where appropriate

Protecting children, vulnerable adults and clients remains the priority.

12. Record Keeping

Safeguarding records must:

  • Be factual and accurate
  • Include dates and times
  • Clearly distinguish fact from opinion
  • Be stored securely in line with UK GDPR and Data Protection Act 2018 requirements

Safeguarding information will only be shared on a need-to-know basis.

13. Working with Families and Professionals

Where appropriate and with consent, therapists may liaise with:

  • Schools
  • GPs
  • Social Care
  • Psychiatrists
  • Other healthcare professionals
  • Other professionals involved in care

The practice aims to work collaboratively wherever safe and appropriate.

14. Escalation

If a therapist disagrees with a safeguarding decision, they are expected to escalate concerns appropriately.

Safeguarding decisions must always prioritise the welfare and safety of the child, young person or vulnerable adult.

15. Safer Recruitment and Training

The practice expects therapists working with children and vulnerable adults to:

  • Hold appropriate qualifications
  • Maintain professional registration where applicable
  • Undertake safeguarding training appropriate to their role
  • Hold an enhanced DBS certificate appropriate to their role
  • Work within professional ethical frameworks

Students and trainees will receive appropriate supervision and safeguarding support.

16. Policy Review

This policy will be reviewed annually or sooner if legislation, guidance or professional requirements change.

Safeguarding Contact

Designated Safeguarding Lead
Mandi Simons

Telephone: 07711 746260

Email: mandi@mandisimonscounselling.co.uk

In an emergency, where there is an immediate risk of harm, contact 999.

For concerns relating to children, therapists may seek advice from the relevant local authority Multi-Agency Safeguarding Hub (MASH).

For concerns relating to vulnerable adults, therapists may seek advice from the relevant local authority Adult Safeguarding Team.

Location
We provide specialist Counselling and Psychotherapy services in Hampstead, covering the West Hampstead, Belsize Park, Highgate, Golders Green, East Finchley, Muswell Hill & Crouch End areas of North and North West London.

Online sessions are also available.
2025 © Mandi Simons Counselling & Psychotherapy Practice in Hampstead
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